The Big Book Box — Non-delivery of product | |||||
I have placed an order for a monthly book subscription on 2 August 2022, afterwhich there has been no update until 6th March 2023 (this also I only received after MULTIPLE emails and after filing an online complaint on consumer forum). I was told that my box would be dispatched by the last week of March. That of course did not happen. I received a new update from them on 27 March 2023 stating that the publishers havn't dispacthed the books and that if it takes any longer we will be given swap options. The thing is the service they offer is very specific, i.e, themes of boxes and I opted specifically for the Dark Academia box, so if that product whihc I ordered is not available then my money should be refunded promtly because its been more than 8 months now. Their Support System is very pathethic and take ages to respond back to qeries. I really regret ordering from them. Was this information helpful? | |||||
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