The Big Book Box — Pathetic customer support + No delivery of prepaid product

Address:The Book Basement, One Infinite Mile, K38, 3rd Floor Malviya Nagar, New Delhi 110017 India
Website:www.thebigbookbox.com

I opted for a 3 box subscription on the first week of Feb. It is December now and I am yet to receive my last box. The most frustrating thing is that the company continues to keep on taking future orders from new customers without actually completing their present ones.

Raised multiple tickets, sent them numerous emails but not a single reply. I chose to spam the comment section of their new instagram posts as a last resort but alas, they are actively removing/hiding it. Even sent them DMs but they chose to ignore it.

If you value your time, money and mental health I beg you DO NOT OPT FOR THIS COMPANY. They make hundred excuses without providing a single proof.

RIght now, I can think I have no choice but to give up on getting my final box from these scammers. My money, my time has been lost trying to reach them.
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Hi Ridhima, Did you receive the box? They are fooling everybody - I am planning to pursue this legally. Let me know if you would like to join
HI! I've had a similar experience. I ordered a box in their Garage sale on 10th March 2023 which they said will be shipped in mid-April. I mailed them in august, to which they responded that 2 items are broken and they will get it remade from the vendor again for which they require 10 days. In September, they said they'll provide refund for the complete box. But this seem absurd, after 6 months they are cancelling the order. They should have known these things from the beginning that they won't be able to fulfill the order. why making the customers wait for so much time and refund the original amount.
I want to pursue this legally too, anyone else on similar grounds can please let me know.

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    The Book Basement, One Infinite Mile, K38, 3rd Floor Malviya Nagar, New Delhi 110017 India
    India
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