Address: | H NO 495. W 09, KOMATI STREET, MARKET SQUARE, PARALAKHEMUNDI | Website: | www.truemeds.in |
I am writing to express my dissatisfaction with the handling of an invoice discrepancy related to my recent order. Despite reaching out to various times to Truemeds team, I have received conflicting explanations, leaving me frustrated and dissatisfied.
Here are the details of the issue:
1. **Invoice Discrepancy**: The invoice for my order #14224590 does not match the actual amount I was charged. The discrepancy amounth is significant.
2. **Conflicting Explanations**:
- One representative attributed it to a technical glitch.
- Another claimed that the calculation was accurate.
- An escalation department member promised a detailed explanation but failed to deliver.
3. **CEO Communication**: I escalated the matter by reaching out to CEO Mr. Akshat Nayyar. Unfortunately, his response was inadequate, and my request was rejected without proper resolution.
4. **Lack of Response**: Despite multiple follow-up emails, I have not received any further communication from Truemeds regarding the invoice issue.
**Expected Resolution**:
I request an immediate review of my invoice, a clear explanation of the discrepancy, and an adjustment if necessary. Additionally, I expect timely communication and a satisfactory resolution.
Attaching the photo of the invoice where amount mentioned on discount column and savings on this order were different.
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