Air India Express — Poor maintenance of aircraft toilet seats, stupidity of cabin crew

Hi,
I was travelling on Air India Express flight from BAH to TRV on 17/01/2024 (PNR Y1WPJF).
The service, generally was good, the flight took off and landed on schedule. However, what was irritating to me was the poor condition of the planes front toilet. The toilet seat won't stay upright in the raised position. It is matter of basic hygiene to raise the toilet seat when men urinate. Else what happens, urine could get sprayed on the seat, making it not usable for women users or children.
I didn't urinate, and didn't want to check the rear toilets for correct operation of the seats. The maintenance didn't install the seats properly. This is the problem. I explained this problem to the first flight attendant I saw. To my utter shock and disbelief, this person is justifying it. He says it is a very normal thing and that the next person will have to wipe the seat before using it. I don't have words to express my anger. I told him it is nothing but rubbish coming out of him. Seeing my violent reaction, the guy just backed off. But I don't think the message got into his stupid head. After wards, several males and females were using the toilet with the seat in the down position. Even one of the female flight attendants was seen going in.
There is a major lapse in training your flight staff and reporting maintenance issues on the air craft. The maintenance crew don't check these things after the technician has replaced or repaired the seat.
I bet this issue will never be resolved. A few months ago I travelled on the same flight from Bahrain to Trivandrum, and reported this matter to the flight attendant. The same response. What a pity! Apparently this is a minor issue for an ordinary India for whom hygiene is a matter of secondary importance. Air India and Air India Express are trying to remould themselves into a modern carrier competing with the best of the world.
As a person who has been travelling world-wide for 45 years, it annoys and hurts me. Please tell your staff to give attention to details. Also, request you to have some complaint form available in the flight itself.
I will be surprised if I get a reply on this.