BigBasket.com Complaints & Reviews

I ordered two amul dark chocolates worth Rs. 220 and made the payment via UPI payment. Next the delivery person Kilambi Naga dheerendra called and said he will not deliver my order and asked me to cancel it. He talked to me very rudely and kept on asking me to cancel the order. I tried to contact the customer care service of big basket but no response.
This is unacceptable. You are creating problem for customers. Please deliver my...

We have been facing lot of issues with big basket daily. We have been ordering milk on daily basis since last 4 to 5 months now. Last 2 to 3 months every week there are 2 to 3 incedences where the delivery is short. We have been complaing, and every time get the answer that next time this issue will not repeat. Bb daily is refunding the short receipt, but that does not give solve my problem. I have to everytime go out and again buy the milk...

I ordered 4 items 2 days ago and had paid upfront for a delivery promise before 10:00 am after 2 days, i.e. 6th August 2022.
On the day of delivery the executive only delivered one of the product at 7:50 am and promised to give the other product same day within the time frame, i.e before 10:00 am.
Without any information, they updated that I have placed a return of the product. This return happened on my behalf from bigbasket...

With reference to order no- NJBPTFO[protected] dtd-31.07.2022. One item- Oven cake mix was expected to be delivered on 05.08.2022 (7.30 am-9.30 pm).Delivery boy call with his personal no at 10.15am (twice) that got unpicked as I was not available at phone at that point of time. At 10.17am I called back. The delivery boy understood my location on phone call and assure to come in next 1 hour. But meantime I got a message on my Registered...

I have placed an Order vide Order Ref. No. EXN-[protected][protected], on Monday, 1st August, 2022 with Big Basket and made the full payment on-line on their App. and the items were supposed to be delivered on Tuesday, the 2nd of August, 2022 between 7.30 PM to 10.30 PM, but it was shocking and surprising that the same were not delivered inspite of being at Home during the whole day and my Order Slot was changed by Big Basket on its own, without...

In the order delivered on 1 August, the baingan was rotten (all of it); the tomatoes were stinking and the onions were too small.
Pathetic quality for a TAta company...

Sir i have ordered a product in big basket but due to some reason i am cancelling order. After cancelled order my amount is not credit in airtel money wallet . My order date is 18.07.2022. i have complaining big basket and airtel money but they do not reply. Sir please help me to refund proceed my account imadiately ....

I have made an order worth 500 which i have prepaid but i didn't receive it.app is closed later and now I can't track also customer care chat expect us to sit with mobile all time so that I can mssg at their convenient time.so frustrating...

Hello team,

I've ordered groceries from big basket on 07/07/2022 costs 3600/- delivery guy failed to deliver that day next day we will be going outstation so said them to cancel the order they said that they will cancel and refund back from that day they are saying to wait 9 days once 48 hours onc 24 hours once but amount wasn't refunded finally they said amount was refunded but I didn't receive any amount i contacted bank...

I ordered 3 items one by one ..but they merge it ...and i cancelled my 3rd item ...
But now still my wallet showing negative balance why ???
Negative -230...

They steal in small amounts from each customer for products that they don't deliver. Regret being a customer of theirs in the first place. I know of very many people losing money with them like this and not get it back. Poor customer service responses, they give you reasons which are another headache in itself not really addressing the issue....

Hello sir before I update my old adhar so its not complete my kyc now I complete and I want Dhabi membership so please solve my problem re-upload adhar I make re -adhar register...

The Big basket ran an promotional campaign for milk subscription and to recharge their Big basket wallet. Relying upon this promotion offer, I recharged Big Basket wallet by Rs.2000/- and when attempted to avail the offer of milk subscription, the offer was denied.
Further Big basket is expensive as they charge service charges and it never shown on the price of the product. It is hidden charges and no transparency. So in totality including...

I placed the order on July 8 2022. and the order is to be delivered on July 9 2022. but as of July 11 the order is not delivered but the app show the order is completed and when I tried to complain it they didn't response to the mail or call.....

My order number is EXN-[protected][protected]. I did not receive jackfruit in my order but was billed for it (prepaid). The delivery agent said I would get the refund amount in my wallet but I did not get it. I am unable to reach the customer service on the big basket app. Please send me the refund....

Hello sir
My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
This was my contact number [protected] help me. Please try my job. I was best my 100%...

Hello sir
My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job
This was my contact number [protected] help me...

Hello sir
My name is Amit Verma, I am a delivery boy of Big Basket. I was fired from the company on false charges, and even my job id was blocked.Please help a little so that I do this again . please help me I need this job...

Reference no 7592f454b75ebb31f00

Multiple payment received for order[protected] and refund promised to reach my bank within 24 hours as intimated by bigbasket vide sms on 2nd july, 22.
The amount is not yet credited to my MASTERCARD account.

I also face payment problems eachtime I buy things from the store unlike in Geomart or amazon where it is quite smooth and hasselfree.
Niranjan Nanda, Cuttack,...

I received bad quality fruits
I need refund
Proof join in photos...