I placed an order (OD[protected]@Home by nilkamal Joyce Engineered wood (3door and 2door wardrobe) from Flipkart on April 1, 2024. I got the delivery on 13 april 2024 as promised. The installation date for the product was April 15, 2024. The installation team (Jeeves Consumer Services) simply closing the ticket without reaching me almost 3: tickets opened for installation all three got closed without reaching me mentioning false information like cannot reach customer. On discussing with the Flipkart customer service executive, I was asked to wait for 1 more day so that the installation team can get install it. The executive promised me to resolve the issue and install the product by April 23, 2024. It didn't happen and on escalation another customer service executive asked for 24 hours and assured that the issue will be resolved by April 25, 2024. Still, it didn't happen. Now, another customer service executive called up and asked for 12 more working hours. So it was supposed to get resolved and installed by April 26, 6:30 PM. And again no updates and nothing happened. While I find the customer service executives polite and listening to customer issues, I don't think they are helping in getting the issue resolved in any way. It's a frustrating experience and I've wasted hours talking and explaining the same issue every time I talk to customer service (and by design its a different person every time and everyone keep asking for 12 more hours or 24 more hours). Based on what the customer service executive told me, Jeeves team should installed it but Jeeves didn't showed up on all the 3 different days the Flipkart customer service promised.today is 26, april, 2024.but nothing happened.. Flipkart customer care simply saying within 24 hrs ur problem will be resolved.. And put the call..
From
Shakthi
Alangulam
627851
Tenkasi district. Was this information helpful? | 
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