Haier India Deep Freezer — Display panel missing from new refrigerator

I am writing to you after several attempts to rectify this snag from various agencies i.e dealer, service manage and area manager.
Actually, I bought a refrigerator from BHARAT VYAVASAYA PVT LTD AGRA on 29 Apr 2024 bearing the SLNo.Haier ref 3964 PMG-376 LTR BJ0 XH100001T3NABAPXE U/ S with the name Anuj kumar Verma in which it is found that display panel is not glowing, in this regard when I told to dealer as well as customer service for so many times than on 01 Apr 2024 finally service engineer arrived to look into the matter and detected that display panel is missing from the new refrigerator. Till date no action has been taken by the service centre.
Being a renowned and world class company, this short of negligence is not expected at all. Therefore you are requested to enquire about this missing display panel and also initiate the action against quality assurance department. Furthermore you are also requested to provide display panel at the earliest so that I could operate the newly purchased refrigerator otherwise I would be left with no option expect to return and grab from another company.
Seeking your expedite action.
Thanks and regard
Anuj Kumar Verma
Nagla Brahmin
Sadabad jalesar Marg sadabad Hathras UP Pin-281306
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Haier Appliances India customer support has been notified about the posted complaint.
May 02, 2024
Updated by anuj009
Sir/madam
It is to bring your kind notice that I bought a refrigerator on 29 Apr 2024 from BHARAT VYAVASAYA PVT LTD AGRA, BILL DESCRIPTION HAIER REF 3964 PMG-376 L, BJ0XH100001T3NA8APXE U/S, GSTIN/UN09AABCB5032F1Z2 in which it is found that display panel not working while switching ON, in this when I contacted to the dealer, he could not give a satisfactory answer and further I approached to customer service centre regarding this matter, they send an engineer to look into the matter after several reminders then engineer detected the snag that display panel were missing from the newly purchased refrigerator. In this regard again I approached to service dealer alongwith service centre representatives but till date no action has been taken by any of the agency and presently I am feeling robbed of by these agencies.
Therefore you are requested to initiate punitive action against the fraudesters.

Thanks and regards
Anuj kumar Verma
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