IFFCO Tokio General Insurance — accidental claim not received

Address:

Fatehabad, Haryana, 125120

Hello sir
My car number is - hr23g2158
My policy number is - m7656074
My insurance company name - iffco tokio
Name - resham singh

My car damage in road accident 12/7/19
After that i register a cliam in iffco tokio and surveyor complete survey 17/719.
According to company this claim is not cashless and company pay in my account with in 3 to 7 working days.
Today is 7-8-19
But no any payment received.
I have been sending mails to all the possible contactc including iffco tokio.
The company does not seem to be serious in taking any action.
Request your kind intervention and provide justice.