[Resolved]  Parimatch India — Only thing they are there for is to tell me to calm down and wait another day

Hi, I am from India. I made a deposit 1 week ago. I won a couple of bets and when I tried to withdraw, the security stopped me and asked me to provide more information for verification.
So far I have not been able to withdraw my money, the support staff is not helping me. There is literally nothing they can do, the only thing they are there for is to tell me to calm down and wait another day.
The verification staff in general look like bots that don't help at all and answer you the same thing over and over again.
They don't have the skills to respond to situations like this. So I feel like they just want to sit back and wait for me to forget about my problem so they can take my money.
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Mar 22, 2024
Complaint marked as Resolved 
I decided to meet the Parimatch specialists' demands in order to withdraw my money after all. I had to go through additional verification, including video verification. So is all this necessary? I don't know. But now my account is verified and I can withdraw my winnings. Not a very pleasant experience, but it's better than if I couldn't withdraw my money.
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