Comments
very poor service and product. i wish i could rate 0 stars
Reply
Dear Mr. Abhijit,
Sincere apologies for the inconvenience caused to you. We had already communicated to you that we shall reverse pick the faulty product from you and process a refund for your invoice amount.
In line with this corrective action we had arranged the first reverse pick up for you on 7th June via our courier partner QMS however when the courier person actually came at your billing address you were not ready to handover the product.
We re-arranged a second pick up on 9th June via our courier partner Dotzot, again you were not ready to handover the product to our courier person.
After this our Manager personally got in touch with you and that is when he realized that the product Rotimaker and its freebee Dough maker both were lying in your two different resident locations and hence you were not handing over the complete product to our courier. Keeping in constant touch with you and the whereabouts of our product he was finally able to reverse pick your product on 19 June and initiate your refund request.
Your Refund has already been credited into your bank account as given by you.
Sincere apologies for the inconvenience caused to you. We had already communicated to you that we shall reverse pick the faulty product from you and process a refund for your invoice amount.
In line with this corrective action we had arranged the first reverse pick up for you on 7th June via our courier partner QMS however when the courier person actually came at your billing address you were not ready to handover the product.
We re-arranged a second pick up on 9th June via our courier partner Dotzot, again you were not ready to handover the product to our courier person.
After this our Manager personally got in touch with you and that is when he realized that the product Rotimaker and its freebee Dough maker both were lying in your two different resident locations and hence you were not handing over the complete product to our courier. Keeping in constant touch with you and the whereabouts of our product he was finally able to reverse pick your product on 19 June and initiate your refund request.
Your Refund has already been credited into your bank account as given by you.
Very True . I wish if there was negative rating .