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Dear Customer,
Kindly provide us your contact details in order to assist you better.
Regards,
Customer Care
Tata Docomo
Kindly provide us your contact details in order to assist you better.
Regards,
Customer Care
Tata Docomo
Dear Customer,
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.
Thanks and regards
Customer Care
Tata Docomo
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html Alternatively you can mail us your concern at [protected]@tatadocomo.com.
Thanks and regards
Customer Care
Tata Docomo
oh wow! More lying! I suggest you take a look at your inbox again. There have been over 25 emails from me chasing you up. However apart from 'we'll look into it' and a dozen calls to tell me you're not the right department to deal with, I haven;t received any response whatsoever!
Here's a copy of the one email to refresh your memory:
Subject: Re: Nitin [protected] fraud complaint~~M25507684
Date: 19 January 2016 9:31:27 am GMT
To : [protected]@tatadocomo.com
Cc: [protected]@tatatel.co.in, [protected]@tatadocomo.com, customercare.[protected]@tatatel.co.in, Appellateauthority.[protected]@tatatel.co.in, appellate.[protected]@tatadocomo.com, Appellate.[protected]@tatadocomo.com
Subject: Re: Nitin [protected] fraud complaint~~M25507684
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hena,
For the record as I�d like this in writing:
You rang today to tell me you are not the appropriate department to deal with my request. There was no solution offered in any shape or form. So I fail to see the reason of your call.
I have emailed (and copied) several email addresses on this email as I�m sick and tired of getting passed around from one �department� to another with nobody taking responsibility or sorting out the issue. I hope between all of you you�ll be able to sort out who�s responsibility it is to address and deal with this issue.
I don�t have the time or the patience to chase you guys anymore. Had your company been professional, the issue would�ve been sorted out by now. However it�s not even been addressed!
As far as I�m concerned, your representative Nitin has taken my money and disappeared. That is plain and blatant fraud! It�s not a huge amount so I�ll consider that money lost now as you refuse to do anything about it. I will however, for the sake of other customers, post this email and all replies I�ve received saying �you are unable to help as it�s not the right department� along with the conversation I had with Hena on all the consumer sites I can find so they are more careful before they sign up. Needless to say I�ll be putting up Nitins name and phone number as well.
It�s a shame representatives from a company like Tata resort to stealing and no action is taken against them.
Subject: Re: Nitin [protected] fraud complaint~~M25504407
Date: 18 January 2016 5:56:13 am GMT
To: [protected]@tatadocomo.com
Sambit,
Read my complaint again before you respond. If you do, you’ll realise my connection is not active yet which means I have NO ACCOUNT NUMBER!
This complaint is regarding fraud and I have provided the representatives name and phone number. I hope you really are “all ears” and actually address the issue in the next reply.
> On 18 Jan 2016, at 9:41 am, [protected]@tatadocomo.com wrote:
>
> Dear Mr.,
>
> We have received your email regarding wrong information related concern dated 18-JAN-2016 for Tata Docomo number.
>
> We are sorry for the inconvenience and we assure you that your problem is being addressed.
>
> We would like to inform you that we are unable to process the given request. For the same, we need your Tata Docomo number. Please revert with the 10 digit Tata Docomo number or 9 digit account number in the subject line and also with the alternate number, so that we may trace your account and proceed with the given request. Please confirm the preferred timing so that we can contact you and resolve your issue.
>
> If there�s anything else that you want to share with us, we are all ears.
>
> You can call us at[protected] or write to us at [protected]@tatadocomo.com
>
> Warm Regards,
> Hena Parveen,
> Tata Docomo
>
Here's a copy of the one email to refresh your memory:
Subject: Re: Nitin [protected] fraud complaint~~M25507684
Date: 19 January 2016 9:31:27 am GMT
To : [protected]@tatadocomo.com
Cc: [protected]@tatatel.co.in, [protected]@tatadocomo.com, customercare.[protected]@tatatel.co.in, Appellateauthority.[protected]@tatatel.co.in, appellate.[protected]@tatadocomo.com, Appellate.[protected]@tatadocomo.com
Subject: Re: Nitin [protected] fraud complaint~~M25507684
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hena,
For the record as I�d like this in writing:
You rang today to tell me you are not the appropriate department to deal with my request. There was no solution offered in any shape or form. So I fail to see the reason of your call.
I have emailed (and copied) several email addresses on this email as I�m sick and tired of getting passed around from one �department� to another with nobody taking responsibility or sorting out the issue. I hope between all of you you�ll be able to sort out who�s responsibility it is to address and deal with this issue.
I don�t have the time or the patience to chase you guys anymore. Had your company been professional, the issue would�ve been sorted out by now. However it�s not even been addressed!
As far as I�m concerned, your representative Nitin has taken my money and disappeared. That is plain and blatant fraud! It�s not a huge amount so I�ll consider that money lost now as you refuse to do anything about it. I will however, for the sake of other customers, post this email and all replies I�ve received saying �you are unable to help as it�s not the right department� along with the conversation I had with Hena on all the consumer sites I can find so they are more careful before they sign up. Needless to say I�ll be putting up Nitins name and phone number as well.
It�s a shame representatives from a company like Tata resort to stealing and no action is taken against them.
Subject: Re: Nitin [protected] fraud complaint~~M25504407
Date: 18 January 2016 5:56:13 am GMT
To: [protected]@tatadocomo.com
Sambit,
Read my complaint again before you respond. If you do, you’ll realise my connection is not active yet which means I have NO ACCOUNT NUMBER!
This complaint is regarding fraud and I have provided the representatives name and phone number. I hope you really are “all ears” and actually address the issue in the next reply.
> On 18 Jan 2016, at 9:41 am, [protected]@tatadocomo.com wrote:
>
> Dear Mr.,
>
> We have received your email regarding wrong information related concern dated 18-JAN-2016 for Tata Docomo number.
>
> We are sorry for the inconvenience and we assure you that your problem is being addressed.
>
> We would like to inform you that we are unable to process the given request. For the same, we need your Tata Docomo number. Please revert with the 10 digit Tata Docomo number or 9 digit account number in the subject line and also with the alternate number, so that we may trace your account and proceed with the given request. Please confirm the preferred timing so that we can contact you and resolve your issue.
>
> If there�s anything else that you want to share with us, we are all ears.
>
> You can call us at[protected] or write to us at [protected]@tatadocomo.com
>
> Warm Regards,
> Hena Parveen,
> Tata Docomo
>
I completely fail to understand what details you want! As I've already mentioned on my emails I HAVE NO ACCOUNT NUMBER AS YOU NEVER GAVE ME A CONNECTION!!!
You already have the mans name and number who took off with my money!!! What more do you need?!?!? Ring him and ask him WTF is going on!
For other customers reading this, this is exactly the kind of run around Tata has been giving me instead of sorting out the issue. It's been nearly 3 weeks now and they haven't even managed to figure out what the problem is!!! Nor have I received any apology from Nitin. You'd think that's the first thing they would do, ask their rep to ring and apologise!!!
You already have the mans name and number who took off with my money!!! What more do you need?!?!? Ring him and ask him WTF is going on!
For other customers reading this, this is exactly the kind of run around Tata has been giving me instead of sorting out the issue. It's been nearly 3 weeks now and they haven't even managed to figure out what the problem is!!! Nor have I received any apology from Nitin. You'd think that's the first thing they would do, ask their rep to ring and apologise!!!
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D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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Thank you for sharing the details. Our service team will reach out to you asap.
Regards,
Customer Care
Tata Docomo