Urban Company Complaints & Reviews

I scheduled an intense bathroom cleaning and got a professional assigned, my payment went through. The day of the appointment I received a message that there are no professionals and I need to reschedule. I tried rescheduling but there were no slots available, my money is stuck as well. I wish this is no scam. Please help!...

I booked bathroom cleaning the agent visited and then left without completing the job.
-later I book basic cleaning, I want to change it to intense so cancelled the booking. I got charged 100/-
-where as this is wrong, first booking is cancelled by the agent...

Hi Team,
I have just reached to UC for LED back light issue and after backlight issue get fixed, the technician created a panel sticking issue and after 2 to 3 attempts uable to fix panel sticking issue after that i requested for senior technician visit, which denied by UC and customer support person and told me to book new booking after refunding payed amount.
After new booking a new technician demand approx Rs.2500 for sticking...

Hi
I booked an appointment for chimney installation 2 weeks back and the technician name Tarun contact number [protected] was assigned on his first visit and he took the advance amount and never came back also we tried calling him but none of the calls were responded back and my chimney is still not installed I want my money back along with the installation else I m going to sue you guys and take a strict Legal action.
Response...

Hi
I booked a technician for installing Chimney in my kitchen at shalimar bagh. The technician name is Tarun his contact number is [protected]. He came on his first visit and took the service charges in advance and said i'll bring the connecter pipe and till date he hasn't brought it and even not answering calls.
Please take some action and get the problem resolved else I am going to Sue & take a strict Legal action.
br...

Two months or so ago i asked UC to send a plumber for professional service. The plumber arrived and said I had to replace the entire Jaguar foucet. I agreed and he took 4500 fro me to replace the defective faucet from Jaguar. He replaced it and left without giving either a bill or a warranty. Jus tleft the box with a the Jaguar label. I was not at home. the very next day I noticed that the piece he had brought was defective and phoned him....

I got installed my water purifier in my new house on 31.10.2023 through Urban Company (UC). UC has sent a professional Mr. Sambegowdanadoddi Basavaraje Gowda Manjunatha, who has installed water purifier by drilling & fixing 4 screws on the walls for installation of stand, over which the water purifier has been placed.
On 19.11.2023, to my surprise, the entire water purifier including stand collapsed and the body of the water purifier...

I have given order for painting to urban company and Mr. Fhijal Shah his Mobile No. [protected] appointed for painting. He has started his painting on 3rd November 2023 and complted on 5th November 2023. On 7th I saw colour wall has started puffy and puffy patch showing on wall. Then i took photo of wall and whatsup to Mr. Fhijal. But till date he has not responded yet . Also urban company has charge us extra for this small work. Only 320...

I hope this email finds you well. I am writing to express my deep concern regarding the repair of my MacBook Air, which was submitted on 1st November to Urban Company.

Regrettably, after 18 days of waiting, I have discovered that the assigned engineer not only damaged the motherboard and PCB board during the repair process but is also unresponsive to my attempts to contact them.

The laptop originally had no issues,...

I had given my laptop for repair for a display issue. It had a refresh rate of 144Hz. They said the display had to be replaced. I specifically asked them if it was a genuine part and they assured me that it was. But when I got the laptop back, they had installed a 120Hz display. I called the repair person and he is insisting that that is the correct display when I have been using it for years now...

I have opted for beautician service and the professional assigned to me has poor ratings, since I booked it in express there is no option to change her and hence I cancelled the service. For which they charged 200 rs since they UI don't have the option to change the professional I was charged 200rs unfairly. No proper response from UC Assistant. It is complete useless. Request Support to respond immediately. THANK YOU...

Hello my email address on urban company app is [protected]@gmail.com I paid approx 11700 rs for wall panels on 16 October and today I am writing this on 7 November as my wall panels have still not been delivered neither do I know when they will be delivered and there is just no update from anyone for last 10 days I am trying to cancel this order and asking for refund from help centre they just say that we have raised the concern to the internal...

I bought a Native M2 water purifier from Amazon, and a free installation and demo was arranged by Urban Company, on the 4th of November 2023. The engineer came in the morning and promptly broke the water inlet pipe embedded in my wall. He left as that pipe repair was not his job. I booked another plumber from Urban Company, who came and fixed it, a service I paid for, and left. The water purifier engineer returned in the evening and promptly...

I had booked for toilet and fan cleaning on 15/10/23 morning and paid Rs 1425/- through my credit card. However, the booking had to be cancelled as no service associate was available that day. I got a message that the refund has been initiated.
Till date refund has not been credited to my card.
The help center of the App shows that refund was processed on 22/10/23. But mentioned that the reference number will be updated later....

We have booked ac service repair on 15/oct/2023. urban clap ac engineer come and tell that your ac has gas issue so you need to fill up the gas and it will take another 5000 inr to complete the repair. and paid in cash and he told use to cancel the urban clap call and paid in cash, so we agreed on that and paid him but after 3 days ac cooling was down and calling him to recheck the issue and sort it our but he is telling false reason to come...

I have booked a service of Bathrooms cleaning and i a make payment of rs894. after completion of payment no order booked in app....

I had booked for waterproofing wall portions on 26th Oct 2023, the guy did not do a proper job.. he left by evevning telling everything will be fine. Unfortunately I wasnt home and only my wife was there. By night when I came back from office brown patches started showing up. For that pathetic job they charged 21k. After coming home I realised the materials they purchased was only for 1000 Rs. Because I was getting frequent calls from UC...

Hemlatha Santosh Chavan from Pune was sent for my booking request made at Urban Clap today.She denied me the services mid way and was absolutely rude and threatened me of calling the police as I asked her to inform UC that she is leaving my service midway after taking full payment and OTP from me.She started physical abuse and threatened to get her husband to my home to teach me a lesson, she also pushed me and ran away while her husband...

I made a booking and paid in advance. The booked professional never showed up.
When raising this issue to their Customer Care, they mentioned that they can't do much. I talked to Mr. Arpit Singh who even refused to escalate the issue, let me talk to a senior person and provide any escalation matrix. Isn't complaint grievance a basic right for consumers?...

Very irresponsible act by Urban company. I have raised request for 2 AC installation. 1 was done properly and other still not done even after 15 days. All the time receive new quotation and UC says we will esclate this matter. No one esclates matter and it remains there open. I have already paid amount in advance....