108 Ambulance — irresponsible help desk in a life saving service.

Address:

Hyderabad, Telangana, 500038

Dear,
To whomever it is concerned.

108 Service is the first thing that strikes anybody in an emergency.

Yesterday at 12.20 AM, on our way back home, me and my husband found a group of people trying to perform CPR on a middle aged person who was in a pool of blood and an younger one with a bleeding face and a head injury. Worried, We ran to them and checked that the elder one was unconscious with a very mild pulse and the younger one heavily injured.
In this regards, I called 108. The callee answered the call in no time, however failed to do her job. She enquired about the District, city and area I’am calling from, followed by Mandal. The accident happened in Kalyan Nagar, Hyderabad, RR District which falls under Kukatpally constituency. Gave her the information she asked, except “Mandal”.
I replied saying ' I don’t no, I think it won’t have a mandal. It’s in Hyderabad city. Please check with other information, it’s an emergency.’
The executive cut the call asking me to call back after finding the mandal’s name. She didn’t even take any effort to ask for any other information that can help the needy get an ambulance. I enquired others and even googled, but no information. Called them for 5 times. It’s the same insane response with a stupid attitude and no help. I wonder, how can an employee be so irresponsible with no common sense in an emergency service like that.
Attached call timings and the area information for your reference.

We know how much efforts has been taken by the government to run 108. However, the service is not reaching the needy. Request to provide proper training to the employees and plan a strategy to arrest this as to meet the purpose of providing 108 facility.