108 Ambulance — no response of call

One patient was suffering from high bp, suffocation and pressure in neck.
They are not answering the call on time. I called them many times but they're not ready to respond. What can be done when a patient is fighting with their life, they are not available.? Do they leave every patient in this condition? I just want other people do not face this problem what we dealt with. Please see to this.
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