24X7Fresh.in — door delivery of milk

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	www.24x7fresh.in

I have paid (June, 2016) an amount of rs.1210 for home delivery of milk. After making online payment i didnot get the service and then i wrote a mail to them about the order then they replied the following:

Dear patrons,

Greetings from 24x7fresh.in team.

Thanks for your trust and believe in 24x7fresh.in
We apologies for the inconvenience in the services you have experienced during your subscription period due to lack of communication.

We are withdrawing all subscriptions from 30th june 2016 till we update our technology, logistics and manpower. Those who have subscribed in the month of march to may and have not got services for a single day from us can claim immediate charge back from the concerned bank. We will ensure that the approval is given for refunds asap. Incase if still do not receive refund with-in 15 days of claim, you may please contact us. We will ensure your service are started as early as possible. However, we will not be taking any new subscriptions after 30th june till our technology; logistics and manpower are scaled to face large customer requirements.

We have had some bad experiences with payu and paytm payment gateway as they have not shared any information of refunds or transaction ids from last 158 and 32 days respectively. Instead with the complaints of just.01% of our customers they had blocked our gateway without any notice.
The cyber crime cell had frozen our company bank account and thus our hands were tied but we want to ensure complete / seamless service without any excuses. We had been providing services since last 11 months and promise to serve you for sure.

We are issuing coupons for the remainder amount. However, if you have taken the service for even a single day, then we would request you to send an email with supporting order id and concern to harsh. [protected]@24x7fresh.in we will confirm with our back end and issue your coupon to ensure a quick response. We would request the handover of the daily/weekly/fortnightly coupons once the service has started.

Our customer care number is [protected] and customer care technology is also going to be upgraded within the next 10-15 working days. We are opening up 9 warehouses in delhi-ncr, 9 in mumbai, 6 in bangalore and 2 each in pune and hyderabad to serve our customers.

We are requesting your support and trust to provide us some more time to serve you better. Please note :

1. If you have already applied or are now going to bank or financial institution for refund or charge back then do not apply for coupon. If not then pl do not do for next 20 working days pl
2. If your service has completed then please write back to us with your comments and feedback to help us improve our service.
3. If you have filed a complaint against mr randhir kumar ceo founder of 24x7fresh or our organization, would request you to hold it for 45 days so that we can complete our obligations to one and all..

When you reply to me, please do not email every-day. I would ensure a quick and prompt solution and mail you back once the solution is done.

We are upgrading the platform and the number of products and you should see the difference in coming days. We have also started the buy now pay later weekly scheme. You too can get the benefits of the same. We are ready to offer best services. We are hereby assuring to resolve any new cases within 72 hrs for sure.

Looking ahead for your valuable support and faith.

—

Thanks and regards,
Customer care team,
www.facebook.com/24x7fresh