5Paisa.com — Complaint against 5paisa

I have an account at your company. I wanted to close my account so I mailed to your company to close my account but then I changed my mind and the very next day I mailed not to close my account even the same thing intimated through chat box. On that I have received your query is resolved so keeping that in mind I bid for ipo through 5 paisa and shares are alloted me.At the time of selling the shares I was facing error for that I called your team, mailed and chat but I have received the reply that my complaint is raised they have to check the reason for which I took follow up for 2-3 days. Then at 4 to 5 days when I called then your team said me that my account is inactive and I have to send hard copy of the kyc form duly filled along with my other documents which I have done. They have not intimated me that you can share the scan copy so that if anything is missing we can guide you. So due to non availability of that facility I have filled form as per my knowledge and couriered the same. After courier the next day I asked to your team they said me 10 days required to work on that then after 4 days when I am calling I have received the reply your form is rejected due to some missing signature so you again filled the form and couriered which not out of my par I can't do. After my call I am getting intimation that my form is rejected and at the time of opening the account this process is not required.

Sir this is stock market where you understand every minutes value market goes up and down due to your company I have already loss Rs.5000 and if again all this thing I will do so I think the loss will turn 10000 which I can't bear. If the intimation was received earlier then I had not applied for IPO through your company. Due to all this I am getting harass mentally and financially from last 10 days so kindly look into and hope for your co-operation.