Aadhaar — Irresponsible system

I want to file a complaint against the Aadhaar dept I made online transactions for updating address but my request has not been successful since 7th of July I have been contacting the customer care logged 3 complaints but no resolution till date I’m upset and disgusted disappointed with the service that government is providing if not Aadhaar who would help? I need to know I need the address updated on priority for some paper work.. customer care bluntly say we cannot refund your amount as well.. this happened in the past as well now I want some action taken against the dept