Aakash Institute — Complaint about Aakash institute not activating the course that I Paid long ago and the counsellor is avoiding by not helping and resolving the issue

Address:

India

I paid ₹12, 127 for recorded video lectures crash course for NEET in Aakash digital on January 4 (10 days ago) and until now I’m not able to access the course meaning after I log in with my credentials in Aakash digital website the course which I paid for isn’t being available for me (not activated yet) and I’ve informed it multiple times to my counsellor yet he is irresponsible and blocked me now. I called Aakash helpline number for like multiple times a day and each and every one of them asked me to wait for a day and the issue will be resolved yet it didn’t get resolved and until now I can’t access the course that I paid for. I feel like my money is wasted. I ask the Aakash institute to either resolve the issue or refund my money.