Aakash Institute — Misbehave by security staff

Address:

Durgapur

Sir,
I am writing to complain about security staff assigned to duty at City
Centre branch on 18.09.2021 at 10:50AM
This is to inform that my ward Mr. Harshit Kumar, Class- X, having
Roll No.[protected] batch DXA is a existing student of your reputed
institute and taking benefit of online classes in covid situation.
A message received from your institute i.e.
Dear Students,
We are happy to announce the dates for ANTHE 2021.
Exam will be conducted from 4th Dec to 12th Dec 2021. For further
details visit the Durgapur Branch or call[protected].
Team Aakash
Durgapur

Accordingly, today I with my son came to your city centre branch at
10:50AM to enquiry regarding ANTHE 2021 and enrolment of class XI-
XII. There were few more query in my mind regarding online/offline
classes.
As I with my son reached to your institute, the security staff has
stopped me and my son at the door. However some other visitors were
allowed to enter into the institute. The security staff told me to
purpose for visit. I have narrated him my purpose. But he continuously
repeats and forces me to narrate details about the visiting purpose
and tried to convince me that he will solve my query. I said the
security staff again and again that I have few query and it is
necessary to discuss with the office staff but the security staff not
ready to allow me. He said student may go before the office staff. I
was surprised how a student will discuss regarding enrolment and fee
structure and related matter while his parents are present with him.
When I told him I have to contact with senior officer. After that he
told us very rudely to go outside the door and wait and not allowed to
go inside.
I cannot understand that why Aakash kept such type of irresponsible
security staff who does not know how to interact with visitors. If
there were so much crowd inside before the office staff he should
politely told me or request me to visit another day and wait some
time.
I can understand the Covid-Situation and how to behave in public
places in this time.
I am surprised to see the present scenario of Aakash City Centre
Durgapur while I am connected with this branch for almost two years
as My son already enrolled with this institute.
I hope management of Institute will take appropriate action in this regard.
Thanking you

Keshaw Chandra Singh
f/o Mr Harshit Kumar
[protected]