[Resolved]  Aakash Institute — mohammed fayez yusuf - rollno.[protected] mysore, kuvempunagar

Address:

Mysore, Karnataka, 570023

Dear Sir,
Please see my below email to the Assistant Branch Manager Mysore Branch, Kuvempu Nagar, which is self explanatory. I need your intervention in the matter and make sure they courier me the remaining study packages for my son and arrange my son to continue his coaching online and they refund appropriate amount for their failure to keep the communication with the parents and providing wrong information about his progress and attendance's and also non approachable, when try to meet personally.
Email send to the Assistant Branch Manager
Dear Mr.Dewakar,
Further to our telecon yesterday, I would like to confirm our discussion as below
1. During admission stage Ms.Swaroopa has confirmed to us that the institute will send us SMS for any absence of the student. We told her that we are in UAE and if you send SMS to UAE, then she confirmed yes.
2. She also confirmed that the institute will issue regular progress report by emails
3. We never received any SMS or email from the institute
4. We called several time to Ms.Swaroopa regarding this and she advised that she will discuss with the management and get all information
5. Even after that we never received any information or institute never contacted us
6. Then I send my elder son to check the situation, and he advise that we are not getting any sms or emails regarding our son’s performance and attendance
7. He has to wait many hours to meet Mr.Sudheer and he used to be very busy to meet him several times and he has to return without getting any information
8. After several visit we asked her to send SMS to my son’s India number and we very rarely received any sms regarding his absence
9. We managed to reach Sudheer a few times on phone from here and he told us, he is doing well and he need to work hard to improve his score
10. My son visited the institute 22/12/2018 and asked to give a printed report and attendance report.
11. Printed report provided was only for the tests he attended, which shows just opposite to what Mr.Sudheer told us, out of 12 tests he attended only 8 and marks are not showing any improvement, but getting worse every time
12. No one informed us that, my son didn’t attend 4 tests.
13. Attendance register also shown to my elder son on 22/12/18 and it shows, Fayez attended classes as below
August – 3 classes
September – 4 classes
October- 7 classes
November – 1class
December – 2 classes
14. The institute is very irresponsible to inform the above issues to us, who send the students expecting some responsibility from the institute. My current experience with the institute is, it is interested to get the fees and not worried about what happened to the students, where they attend or not, if they write tests or not, or if they are moving in the right direction or not.
15. Hope some of you also have teenage children, then you may understand how they get distracted with the environment they are living, where they require continuous monitoring, advise and guidance.
16. The institute completely failed to full fill any of it’s responsibility, and we expected a better approach from well known, reputed institute like Akaash.
17. Your branch has completely proved to me that you are only interested with the fees you get and not bothered what happen after that.

As discussed with you yesterday, I am withdrawing my son from your institute and request that you contact with your head office and arrange to change his classes to online, send all the remaing study packages by courier to me and refund all the money you have taken, for which you have not done any justice in your approach to the student or to the parents.
Your prompt confirmation is required with in 24 hours