[Resolved]  Aakash Institute — unethical receiving of online payment (online voucher id. is : acst[protected]

I have registered for ACST test of IXth standard by paying Rs 200/- online for the West Bengal Kolkata South centre ( Online Voucher ID ACST[protected]. On 2nd May 2018 I visit the above said branch ( Balajee Tower, 1A, Motilal Nehru Road, Kolkata, West Bengal .700029) with the downloaded application pro forma duely signed in along with the 2 copies documents, aadhar card and 4 copies passport size photograph but they told me that no ACST examination will be held on that day because the examination has been already completed one month back and they are not responsible for the money which I paid as I am registered online . They also told me that next examination will be held only on 2019 only and advise me to make contact the higher authority and grievance cell .
If the examination already finished one month before and foundation courses started one month back then how you are receiving money till now for a vague date of examination on 6th of may 2018.
Yesterday I informed the incidence to your administration through phone call and mail also at [protected]@aesl.in but till now no clarification made .
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Jun 10, 2018
Complaint marked as Resolved 
Aakash Institute customer support has been notified about the posted complaint.
Verified Support
May 04, 2018
Aakash Institute Customer Care's response
We apologise for the inconvenience caused. We've escalated this to the relevant team, kindly allow us some time to get back with an update.
Verified Support
May 08, 2018
Aakash Institute Customer Care's response
Dear Sir, We apologise for inconvenience cause. Please send us following 3 things to refund your amount -

1. Scanned copy of online voucher.
2. Name in which cheque of 200 is to be made
3. Address at which it is to be sent
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