[Resolved] Abbott India Ltd — cremagel ointment 2% (diltiazem gel 2%)

samir ganguli

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I have purchased consecutively 4 tubes of cremagel from kolkata tollygunge market from different shops. It is mentioned on the pack that tube contains 30g material but in actual it will not be more than 15 gm. Most portion of tube is hollow & full with air.
The batch no. Are tmd 020, exp date 4/20 and tmd 053, exp 7/20 etc. Costing 143/-. If such costly ointment is provided with half quantity then customers will be betrayed heavily.
Such type of quality management by abbott is highly unexpected. Pl take suitable steps and will be grateful in receiving a feed back.
Regards
Samir ganguli
[protected]

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Jan 27, 2019

Complaint marked as Resolved

Abbott customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Abbott Customer Care's response We thank you for informing us on the product, Cremagel 30gm. We appreciate your effort in bringing the reported concern to our attention.

We will connect with you at the earliest

At Abbott, we are committed to the highest standards of quality. We would like to assure you that customer feedback is taken very seriously and we will address your concern as soon as possible.

Regards,
Abbott India Ltd.