Abhibus Services India — Aeon connect bus cancelled -no information (call/sms) either from Abhibus or Bus Operator

Address:	Bangalore, Karnataka, 560002
Website:	www.abhibus.com

Ticket booked on 4 th Jan 2017 for the journey of Bangalore to Hyderabad on[protected], it was confirmed by abhibus.com through sms. My boarding point is Marthalli Opp kalamandir at 10:30 pm, so rushhed to the norading point in advance. and there is no office related to the operator. There is no information or even call till i inquired about my journey on 12-Jan at 10:01pm, after so many calls to the mentioned numbers in sms,
operator conveyed that the bus is cancelled and there is no booking on my details, also they said "this information is passed to (cancellation of bus) to abhibus as well" and they are very rude. all this information is enlighten at that time of departure time. finally i am on road without any dinner, with so many pains.

When i Enquired the same issue with customer care of abhi bus they said we will register a complaint\r\n ID: 534946. to refund the amount of ticket.

Abhibus included Three mobile nubers in the ticket confiramtion sms
[protected]
[protected]
[protected]
i called to all the above three numbers about bus details. but simply they are telling some other numbers below
[protected]
[protected]
[protected]
again i called all the above numbers to fetch the details of bus around 10:01 to 11:03 (but actually the is scheduled as 10:30 PM) but they all get in vain.

Finally, i called to customer care at 10:03 pm once again for alternative arrangement but they said simply to arrange your own alternative and we will process for refund within seven working days.

So i went my own alternative arrangement to catch other bus by spending 1500 Rs towards my journey.

It hurt me lot, because i paid 7 days before to book ticket for my safe planned journey. but the operator is very worst service. they don't even no how to speak with customer.

I never faced this situation earlier with abibhu is because i use to travel every week to and fro most of the times booked tikect through abhi only, my suggestion to abhibhus is please include only the exact person's mobile number responsible to provide correct details of the bus(operator).

During the neck of the time waste time calling all like technical people, etc bla bla.. and also please provide correct BUS Number with Driver Name: and Mobile. Better you close with agreement with this type operators else you will lose loyal customers.

Please refund my amount of ticket no:TS-ABB39391554EBR as today is[protected] days passed).

Srinivas