Abhibus Services India — Ticket amount refund

Dear Sir, I would like to inform you that the refund of my ticket has not been given yet and they assured and agreed to refund me on call because bus has not reached till the 1:30 AM while its timing was 11:45 PM. I was waiting at the highway in midninght for more than 2 hours but bus didn't reached at the pickup location. This is the second time I am facing this issue.
I have already given complain to customer care no. They promised me that the refund will get credited in my account without any followup but now they are denying to credit the amount. Kindly look into the matter and do the needful.

I have the call recording of the complain in which they assured me that they will refund me the ticket amount without any followup. I can share you the same if required.