[Resolved] Abhibus.com — service got cancelled still selling tickets and cheating customers

VenkataRavikanth Polisetty

from Bengaluru, Karnataka

Address:

Hyderabad, Andhra Pradesh

I have booked a ticket thru abhibus platform service provider hentek travels, after booking ticket, have got a message from hentek travel that the bus got breakdown and service is cancelled from Hyderabad to Bangalore on 5th march, but searched on abhibus they are still selling the tickets for the same service provider and on same route this is third time these type of incident happened with abhibus, they are cheating customers by offering dummy travel tick and helping bus operators by last minute cancellation, and forcing customers to pay more on the tickets by increased price wan to take up the matter seriously and will approach law authorities to help cancel the license issued to abhibus, even when i call customer care they simply register a complaint and do nothing, and this time the rep scolded me using bad words and said to complain where ever I can

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Apr 04, 2015

Updated by VenkataRavikanth Polisetty AbhiBus.com Mobile Ticket: Hyderabad to Bangalore <Operator> Hentek Travels <TID> TS-ABB14055234UPV <PNR> 11249 <Departure> 05-Apr-2015 10:30 PM <Seats> B4 <ServiceNum> HYD TO BGLR(MULTY) <Boarding> Lakdi Ka Poolhentek Travels, , Near Bus Stop [protected] [protected]. Please use this message as mTicket when boarding. Please report to boarding point 15mins before the boarding time. AbhiBus Customer Care:[protected]

Verified Support

Apr 06, 2015

AbhiBus Services India Customer Care's response Dear Sir,

We understand that last moment cancellation must have caused lot of inconvenience, however Abhibus does not have any role in service cancellation done by the operator. In fact we also try to provide the alternate basis the availability of services as per customer. needs We also have refunded the amount to your account and the same would be reflecting with in 7 working days

We regret that inconvenience caused to you

Regards
Abhibus

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Comments

VenkataRavikanth Polisetty

from Bengaluru, Karnataka

Still have not received any update from abhibus, called multiple times still has no clue on cancellation or have any information

lokeswarudu Gorige

from Hyderabad, Telangana

it's worst website.

lokeswarudu Gorige

from Hyderabad, Telangana

Worst website

One of the lafoot web site and worst customer support.
they provide cash backs and that cash back is not used for next bookings, if we ask what is the problem for abibus cash not applicable for this booking. They answered we changed abibus cash redemption options frequently, you need to check terms and condition regurarly.