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[Resolved]  Abt Maruti — REGARDING CHEATING ME AT ALL TIMES WHILE SERVICING MY NEW SX4

I M.SARAVANAN..i am a marine engineer working on ship engines so i know very weel abt machanics and engineering..i have brought a maruti sx4-ZDI, the vehicle is in my fathers name at the time delivery itself ther was a big problem and finally the problem was mannaged at ABT MARUTI GUINDY and vehicle delivered at guindy.at first service and second service i was not there, for third service @ 10, 000kms i taken the vehicle to ABT MARUTI CUDDALORE-they asked me wheather to change synthetic oil or mineral oil..i know abt synthetic oil i told them to use a synthetic oil its cost abt 5000rs for 3.5ltrs oil.normally synthetic oil will run for 15000kms without any problem that too its a new engine..but at around 16000kms i had a change in my engine noise with that i was running for at 18000kms noise was more i checked the engine oil condition it was so sticky and dark black..i have taken to the local maruti service station there the mechanic also checked and he said oil was not changed for a long time..i have sent the oil for analysis they clearly stated it is not a synthetic oil its a normal mineral oil, the running hour will be 15000kms..i have parked the vehicle near pothys pondichery there somebody hit my car in my front and ran..after started the car i found black smoke was coming and pickup was not there i stopped the vehicle after 10kms at the time only i found the car had a impact at the front.i was shocked and called for maruti support nobody was anwering properly and i m in the pondichery city limit..then i asked my local mechanic abt the issue he told me drive the car slowly and go to cuddalore ABT--if check engine light and temp comes then stop the car.that is sunday one cowboy has received the car in the name of service engineer..and they have played so many dramas for insurance claims and i have asked a smiple question wat will be the estimation for answering this they have taken 10 days after that they were simply telling spares not received fnally the have deliverd the vehicle afer 22 days with unsatisfied condition, painting was worst, totally i got irritaed..regarding this matter i have called so many times..i shouted at them and raised a complaint in guindy office regarding the irresponsibility..but here also i have not got a good response..totally ABT Maruti is waste. one simple reason i want to tell why ABT Maruti service engineers are all cowboys..i got my right side rear view mirror (ovrm) broken they have told it will take 10 days to get back a new one, , , i brought it from pondichery rajkrishna only maruti dealer within 3 days.i given to cuddalore ABT to fix the mirror..four idots are coming and going near my vehicle..they are searching for a screw but that is a pull and fix type..with this how they are manging and they are all not fit to work on engines..totally they have spoiled my originality of my vehicle.. finally i came out of ABT MARUTI CUDDALORE i given the vehicle to my local service centre chidambaram, he changed the oil and oil filter in front of me, before coming out ABT Maruti they checked the performance of my engine they have told that EGR has to be cleaned because boost pressure is less comparing to normal.i asked how u will do and time and cost, after two hrs they have told it cost 1500rs, it takes two days bcoz we have to remove th engine for doing that work i was really shocked..i don't know wat they are thinking abt me..i asked my mechanic he was laughing at me who said i takes 3hrs and charge is 500rs and no need to touch the engine.. so, readers please think wat shall i do now..
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Aug 14, 2020
Complaint marked as Resolved 
Abt Maruti customer support has been notified about the posted complaint.
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Hi Saravanan,

We apologise for the inconvenience caused to you. Please share your complaint number and the concerned team shall contact you at the earliest. In case you don't have a complaint number then please contact customer care at [protected] or write to us at [protected]@maruti.co.in

Regards,
Maruti Suzuki

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    Chidambaram
    Tamil Nadu
    India
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