Accenture India — about document upload

I have upload documents in Accenture but they regect my 2 year marksheet and says that they want original marksheet of 2 year and i have uploaded the net copy of marksheet of 2 year with college stampand attested by college registrar and i uploaded all year original marksheet and the 2 year marksheet have not come yet to the college so i can not uploaded the original marksheet. So please help me guys what should i do now because they are not helping through help desk.
My mail id is [protected]@gmail.com