Verified Support
Dec 27, 2021
Ace2Three Customer Care's response Thank you for contacting Ace2Three.
Referring to your mail we have found an account from above mentioned mail id and we understand that your concern is in regards to failure transaction of Rs 50 on Date 26-December-2021 through tpsl..
However your purchase amount got successfully credited to your Ace2Three account on Date 26-December-2021 but got delayed and we suggest you to go through your account transaction history details to check the same.
Usually whenever their is any failure transaction then Please be notified that if the amount is not credited to Ace2Three within 3-4 hours then the same will be credited to your Bank account within 7-10 working days.
If the amount is not credited to your Ace2Three account and also your Bank Account after 10 working days then we would request you to share the bank statement from the day of transaction (date) to 10th working day (date), so that we could check and assist.
Hence if any other amount got deducted then we request you to email the same from your registered mail id to [protected]@a23.com so that we could check.
Note: Due to network fluctuation you might face this type of issue so we suggest you to please check your network connection and try to initiate purchase when your network is strong.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team Ace2Three.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
