[Resolved]  Ace2Three — My redeem amount not credited in my account

28 march my redeem request will be process ..but not credted in my account ..my redeem amount 3000 and another amount 3000
My redeem id 25492046
My another redeem id 25493598
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May 1, 2022
Complaint marked as Resolved 
Ace2Three customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2022
Ace2Three Customer Care's response
Hope you are doing good.

With reference to your report received enquiring about redeem processing time, please be informed that the redeem request will be approved and processed immediately to your Bank account.

Please note, whenever you place a redeem request, the redeem will go under scan (Automated checks) and will be processed immediately, if there is no unusual gameplay activity is identified. Once the redeem is approved from our end, an automated SMS notification will be sent to your registered mobile number.

However we have checked your account and we see that redeem of Rs 3000+3000 placed on 28-March-2022 was processed on 29-March-2022 from our end.

Also, we request you to check your updated Bank statement and we will be sharing you the UTR number through which you can check the status of above with your Bank.

After above process if you are not getting above amount and any update with your Bank then you can share your updated Bank statement so that we could check.

Hence for any further details we request you to get back to [protected]@a23.com from your registered email id so that we could check.

Should you require any further assistance, Please email us to [protected]@a23.com.

Regards!
Team Ace2Three.

Note: All users residing or logging in from the restricted States will not have access to our real cash games.

For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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