Verified Support
Nov 29, 2021
Ace2Three Customer Care's response Thank you for contacting Ace2Three.
Referring to your concern we understand that your concern is regards to Game ID:[protected] score details in 5th round and you were concerned about wins/loss.
Please find the below mentioned cards details along with scores in Round-5 in Game ID:[protected]
Life 1=[Spade 3, Spade 4, Spade 5, Spade 6] =0
Set 1=[Diamond Q, Club Q, Heart Q] =30
*Invalid Set=[Heart 5, Club A, Heart 7, ] = 22
*Invalid Se=[Club 3, Club 4, Heart 2]=9
Joker- Diamond K Count= 61
Kindly be informed that the wins / losses are completely based on the player's skill and Ace2Three ensure that all players get a fair platform to play.
Also, you play with those players who are genuine with appropriate level of KYC verification. Ace2Three does not have any robotic programs (BOTs) on its gaming platform and does not participate in any games and Ace2Three don't have any controls on your games/cards.
Ace2Three is not responsible for your Loses as mentioned in Terms & Conditions of Ace2Three. The monies you lost are against players like you who have appropriate level of KYC verified.
Hence games cannot be operated by Ace2Three as we don't have controls on your games or cards.
Incase, if you see any differences in the above sets. Please get back to us you can mail us from your registered email id to [protected]@a23.com.
If you have any further queries/concerns, please email us at [protected]@a23.com
Should you require any further assistance, Please email us to [protected]@a23.com.
Regards!
Team Ace2Three.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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