Acer — Cannot find replacement screen for acer aspire 5

Hello team acer,
I bought a laptop from digital stores dehradun on 9th of October, 2020 for my husband. Accidently he broke the screen of his laptop so I contacted the person from whom I bought it but he said that it's screen cannot be arranged and we can get it replaced from some other person who was not giving us the original screen replacement. So we bought another laptop from acer outlet that is located in GMS road, dehradun as it was urgently needed. He also gave us the contact information of the service center of acer situated in dehradun, we called them up and they too told us that this screen cannot be arranged.
I request you to please see to the matter and reply with a positive response at your earliest convenience.