I have bought new Acer Extensa laptop from Amazon India on 03 Nov 2022. whose Serial No. is NXEGJSI00U240016E73400 the day i received this product it has shutting down automatically, i called acer support they guided me to update BIOS and OS, but the problem remained same, later acer engineer visited me and he found that laptop motherboard and HDD is damaged, he ordered new one from acer company, after 15 days of wait, new Motherboard and HDD received from company, engineer replaced both the component and assured that now laptop will work fine, but as he replaced the motherboard and HDD, withing couple of minutes laptop is totally dead and stop working, engineer said that the laptop has some other issue and it is defective in some other way. i have called to Acer support and they are just ignoring my issues. now they said that higher authority will only decide what to do.
I am totally harassed by Acer support team; they just pass the time and don't give appropriate answer. .
it has been 40 days passed and this laptop is even not used by me a single day. i am only spending my time to call them. Was this information helpful? | 
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