Acer India — Delay in customer service and No response from anyone

Dear Sir/Ma'am,

This is to inform you that I filed a repair request for my laptop on 19/06/2021 as it's camera was not working properly and now it is almost more than half a month and still it shows "Awaiting Spares", I tried contacting the service providers a couple of times but they say that they have not received the spares from the company and in the meanwhile my laptop has encountered other problems as well as it's keyboard is also not working properly now and until and unless my first issue gets resolved I cannot file another one.I tried dropping mails at ail.[protected]@acer.com but got no response in return.

So, kindly look into the matter and do the needful at the earliest.

Model name- Predator PH315-52

Thank you