Acer India — laptop keyboard not received & wrong window updates provide

Address:Shadipur, post office bhunerheri,pincode 147111 , TEHSIL AND DISTRICT PATIALA (147001)PUNJAB, 147001

Hi, my name is tinderpal singh and my complaint against acer india laptop company, my work as this - i am video creator on youtube facebook like and make firmware roms modified any android phone, i give free services to all indian customers who have subscribed me on youtube channel tinder technical, and i purchase a 38000 rupees laptop in 30 july from acer and original microsoft window, but after purchase acer laptop starting problems in my work and i call service engineer then thier engineer come and he flash a wrong window in my pc then after few day i receive a new update in my laptop and it brake power button function and many other keyboard function, then i again complain to acer india and there sended employee check on 3rd september 2019 and say its a keyboard issue, and we can send a replacmemt kayboard order under garrenty after 28 days till i have not received my keyboard from. Acer india laptop after several times i call and ask them where is my keyboard they told its a new product and keyboard is not available in market then told them change my laptop they say no, we will send keyboard and replace old keyboard with new and u can wait, but still i am waiting my keyboard but acer india laptop company have no answer for this, while a long period from one month i am waiting, my compalin and call id is
Acer laptop amd ryzen5 vega 8 graphic model
Acer-aspire 3, acer r315-45-r model
Contact number [protected] i am owner of this laptop name is tinderpal singh
My laptop complain id.. Call complain id 3237206i

Chandigarh main service center of acer[protected]

Dear consumer complaints team please take a strong step and take action on this company.
My laptop has swithced off from one month and i am waiting when i start laptop and start my work,
My whole work from software online remote service websites maintenance antivirus sale and purcahse work video editing software and apps development work has stopped from one month and my family is suffuring with me from this problem, because i am poor not rich which got a another laptop, i pay already for bestbut company cheats me and many much more customers,
Please take action on this otherwise i send this complain yo pmo office india
+2 photos
Was this information helpful?
No (0)
Yes (0)
Acer India customer support has been notified about the posted complaint.
Sep 28, 2019
Updated by Tinderpal Singh
I logged a complaint to acer for this matter and they send the service engineer, who diagnosed the issue as keyboard not working and promised that it will be replace within weak but it is in pending state since then. It's been over a month and yet the issue is not resolved.
Sep 29, 2019
Updated by Tinderpal Singh
So i wait for Acer india reply, My phone received calls from 7 am to 9 pm indian times.i think that this is a big matter i seen there is too much complaints of acer and thier employees, if acer did not send my keyboard in these next 72 hours or no update about my keyboard dispatch number, then i will file a case against shop owner, seller, acer distriputer dealer authorized seller partner.its my warning to acer because i lost my too much money in these days and i buy the laptop only after told to sellers that i want a laptop for online work video editing youtube facebook creator and a apps making work, i make animation also and i am starting my websites 2 websites last year but in now 6 september is my last day of 2 domains and i have save these id paasword all in zip file with lock in my laptop for renew again for 2 years now i lost my website and i have nothing, i have not post any video on internet i did not write any blog, my whole work coming from home and 24/7 servers i buy 2 month ago but my whole work is now fail and i am going everday in loss, so its requeat from my side you can think or anything else, if my keyboard does not arrive from in next 72 hours then i expose acer india and cmt on call service at home by acer in public in court in internet, almost these losses make me mentel.
if this will happen with you acer manager then you feel how a buyer and user feels after a bad service, last week i call to acer care and your excutive didnot complete whole call and he disconnect call, i save all calls all files on mobile, i record all calls and alao take backup for compalin in district and higher court, to show how cheat acer to indian customers...thanks very much maybe acer india team understand, i copied all compalin from consumer compalint website Also for submit in report, because only 5 to 10% people about consumercompalint website but if my keyboard not recived then all indian will know about this site and you dont identify how much compalints coming on sites, because i sold 10 piece same laptop as buy me same model i recommend to 10 more friends they also buy and they 10 person also lived in patiala and they also facing same issue from september 3rd that keyboard is not working and they still complaints but next time i didnot put comment here, i upload 10 fir on acer same day from Patiala And upload fir copy here.
thanks to consumer compalint website which will care about indians and thanks to indian government which is working for peoples not for private companies like fraud acer type companies, acer asus are fraud, china leave india, take your product at home, we did not need any chines things, china is world best thief in technology..
Complaint comments 

Comments

Dear sir,
acer laptop is problem are qty. 3 problem same 2 laptop's keyboard not working & 1 laptop on /off switch not working . so sir plzz i request you action immediately . contect us: [protected] Satyam Dubay

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Acer India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    798
    Pending
    0
    Resolved
    236
    Acer India Phone
    +91 80 3940 8700
    +91 804070 8700
    Acer India Address
    "Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India - 560025
    View all Acer India contact information