Acer India — Laptop screen pixel issue

Harpreet Singh Khakh

from Mumbai, Maharashtra

Address:

400706

I purchased acer's laptop in January this year and it's still under warranty. i started facing an issue where i could see a bright white pixel at the center of my screen. it's 3rd time now that my screen is replaced and still the same issue keep occurring again and again. i even asked acer care to give me a replacement of product as its speakers also give me problems but i got no proper response from their team. i tried contacting them over facebook page but only the global acer gave me replies but acer india didn't even bother to read my messages. i have made a very bad decision of buying acer and all i demand is a product replacement.

i am attaching some pictures where it can be seen that there is a cut in the foil whoch is placed behind the screen . i took this picture when engineer came to replace the screen and when i asked him about this he said that this is common.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Acer India customer support has been notified about the posted complaint.

Jan 20, 2017

Updated by Harpreet Singh Khakh sorry for late update . they came and again replaced the screen but just 3 weeks later the screen again started giving issues . this is a manufacturing defect and these acer people are not providing proper solution for it .
why can't they just replace the whole product with a new one .that will be much cheaper as compared to them replacing a screen every 2 month. this is just insane.