Acer India — re-complain about my defective lcd screen

I have coplained about my LCD screen but now also they have called me and mailed me to fill a ADP warranty form and told to send the filled copy of that.They told it is under ADP warranty and we will change it.After that they are again not responding at all.
I got mail from service center CMS IT SERVICES, Bangalore from Miss pooja.But now she is telling she is suffering from jaundice so now she can't do anything.
I fed up from Acer India service.
Please help me out.
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