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Acer India — Ref- ACR2114000: Offer Pen Drive did not Receive

After Payment I did not receive any update regarding my offer (Pen Drive Combo with Warranty Extend). I have paid the payment on date 15th November 2021 for warranty and pend rive but Acer did not reply once even after I mailed to remind you many times along with calling the customer care service many times . It has already been more than 40 days so now please tell me when I will receive the pen drive.
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    Acer India
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