Acer Laptop — POOR CUSTOMER SERVICE -- Acer S7 392 / sl no MXMBKSI00532908C312000 (Under Warranty)

Address:

Kolkata, West Bengal

POOR CUSTOMER SERVICE -- Acer S7 392 / sl no MXMBKSI00532908C312000 (Under Warranty) Would like to bring to your notice POOR SERVICE faced by me, I reported my laptop at AFORESERVE.COM.LTD(Acer Authorised Service center) located at 35 CR avenue, Kol 12 on 13/10/2014, I got a call on 16th that my Laptop is done (CAll ID 972313I ), When I collected the same I found the same Problem and resubmitted the same on 17/10/14. On 20th I got the call that my laptop is ready, when I asked to be sure than they are saying that my complain is re lodged with ID 982170I . Since 27th Service center is saying that my part is in Kolkata but they have not receive it, TOTAL HARASSMENT. Till Date I have not got back the Laptop, If you cannot serve high end laptop customers (Costed Rs 1 Lac), stop selling them . I have also written to Jitendra Chopra (jitendra.[protected]@acer.com) on 22nd Oct but have not got any response. Pathetic SERVICE OF ACER, who do not have any define TAT. I WANT MY LAPTOP IN PERFECT CONDITION ASAP.