[Resolved] ACT Fibernet — irrespective customer support

[email protected]

from Vijayawada, Andhra Pradesh

Address:	Krishna, Andhra Pradesh, 520012
Website:	portal.actcorp.in

I dont have internet for the last 2days since we hit by a storm on last wednesday..
I waited for 2 days no one rectified the issue.. I called technical support they told that it will taken care by 24 hrs again i called after 24 hrs again they said 2 to 4 hrs.. They said repeatdly this answer only.. I dont know why they are working in support team... If i m asking about my issue request they are answering like a rude.. One of the customer support team name is padmavati, she feel like she is the boss of act.. She said "i[censored] r not waiting then go to other service provider".. Worst act support team... My complaint i'd is [protected].

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Mar 14, 2019

Complaint marked as Resolved

They never care about the customer issues. Very bad experience. I need to refund my money back which are paid from starting service taken to now. Because it is useless support to customers.

customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

ACT Fibernet Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Mar 14, 2019

Updated by [email protected] I didn't get internet from past 40hrs. Act fibernet team told me that there is a problem in server side. I made calls to customer support several times. Every time they told me like they are working on your issue only. But there is no solution to my problem..its not a first time to me. Every month inbetween 10th to 20th dates they disconnect my internet for 1 or 2 days. Please concern department take it serious action on them. I got a message by ACT Team like "Your ACT Fibernet Request SR[protected] is expected to be resolved by 3/13/2019 05:00:00 PM (MM/DD/YYYY) T&C apply.
Our new Helpline numbers are [protected]/[protected]. You Can track the status of your Service request using the ACT Fibernet app. Download here http://is.gd/actapp"

Mar 14, 2019

Updated by [email protected] ACT fibernet is not consider there customers values. Every month I'm facing same issues. No-one is taking action about them. Worst experience I'm facing. What is consumer complaints website use, without problem identified.