[Resolved] Act Broadband — Usage Data & FUP scam

 
31 Reviews
Bangalore, Bangalore District, Karnataka, India
 shaks.syed
ACT used to provide minute details of data usage, which could be accessed on their website 24/7. They have suddenly removed this service & all that is provided now is the total data used & option to reset FUP by paying extra. I hv been noticing that my data usage is showing more than I'm actually using & thr is no way I can track or check this. Cust Care are clueless abt this & the wait is too long. Customers hv right to this info 24/7 & ACT should act in this regard than wait for some suit to be filed in this regard, unless they are really up to some serious data fraud.

Complaint marked as Resolved Jul 2, 2017

Complaint Status


[Jun 01, 2015] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified Support
Beam Telecom / ACT Customer Care's response, Jun 01, 2017
Hi Shaks,

We are sorry to hear that and would like an opportunity to make things right. Please share your contact number and city name and we will investigate this matter

Regards,
ACT Fibernet
Complaint comments  30 Comments     Updated: Share0Tweet0

Comments

Hi,

I totally agree to this and i have recently noticed that the data usage is far more than the actuals and i noticed this only once i used their reset FUP options. Ever since i used this option, I have noticed that my data (50GB) gets over by 10 every month there by pushing me to use Reset FUP option. i had been tracking the usage and screenshots from my portal one a regular basis.

I see that my average usage shown my the portal is approx. 800MB - 1GB per hour. That too without any downloads or torrents running. i also made sure that the youtube videos were running at 480 resolution. and to add to the issue - i never get the promised 30Mbps.. i goes as bad as less than an MB and i endup talking to customer care with no actual results. they always have some excuses.

I downgraded my plan today as i dont get the speed I want yet consume more than my limit as per their records. Im looking for an alternate solution in my area and also working with others from this area in tracking and collecting data on usage.
ACT, my custId is 10954902 and I also asked for a detailed break-up of the content visited. My data usage for a single day exceeded 3 GB and for last it had already crossed 50GN by 23rd. I'm suspecting a scam here with others also reporting the same.
Need a detailed break-up by device (PC/Phone) and content to trust the data usage report.
I get my 75GB exhausted in 15 days .. this is the 3rd month I see this.


ACT is ready to provide a day wise break up of the usage.
However, they cant provide the website that was accessed during that time.

But, if we raise a complaint and get an FIR, then they are ready to get the complete data.

If this happens next time, I am getting an FIR.
Customer ID : 11262544
Same here!! My 50GB limit got over in 15days, that too when I haven't used it that much.! Could we get the daily basis data usage bill from ACT so that we can track our usage? This is my third month. Not only does the network fluctuate a bit i.e all my putty sessions timeout soon and I need to keep my sessions open on remote machine to get my work done, which is still bearable but a drop in the net speed in the middle of the month for little usage is outrageous!

My account no is: 1323420
and
customer id is:11425745
Please have a look at this!
People posting here are talking about 50 GB getting over in 15 days, may be thats for broadband services, from the day i chose to reset my FUP, the bandwidth is getting leaked like anything, 16 GB in 4 hours, 12 GB in 2 days and to top it all, around 36 GB vanished in just a matter of 4 hours. What victorvasanth suggested here was interesting about getting a FIR, have to explore this, There is some serious scam that is happening in the Fibernet and I guess the whole of my locality is utilizing our fibernet
Dear Subramanian Ramachandran,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
i've been facing the same issue for the past 3 months and they still haven't got back to me. i call them up they give me some stupid excel sheet. i switch my modem off the other night and wake up the next day and witnessed 8 gb of data used up. like how's that even possible. my id 11344906 is if you're not considering to resolve the issue. i might have to consider changing the ISP and i might not even recommend ACT to anyone else cause of your poor FUP services.
My customer id is 11158557, ACT was good for first few months where on watching hd videos on my television consumed 4GB every day. My children watch few rhymes and some kids videos for about 2 hours a day on youtube. Now they don't even watch it on phones but the data consumed is 25GB per day and last night I saw it was 144GB consumed and now at 7am in the morning it is 172.32GB.

I have also made a video of all emails and customer care service calls and will release this video in 2 Days. I am a storyteller and this story needs attention. Will do my best to make the video viral. Let ACT give me more content for next one day and I will be done.
Dear Vignesh Senthilvel,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on [protected] or write to us at helpdesk.[protected]@acttv.in if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet
my ID is 11344906, i've posted a complaint earlier and i've been surprised to find ACT's reply stating that you guys have resolved my problem? this cheating. this utter scam. this is FRAUD. you guys haven't looked into my issue and my problem hasn't been resolved yet. two days into this month and 17Gb of my FUP has been used VERY POOR CUSTOMER SERVICE and FUP FRAUDS. my contact no is [protected]. look into this issue now. Else i'll tell all my friends about who you guys really are. FUP frauds.
Dear Vignesh senthilvel,

We apologize for the inconvenience caused, we will get in touch with you.

Warm Regards,
ACT Fibernet
Earlier service was very good. I even used to recommend my friends. Now ACT is the biggest cheaters. Data usage shows too high. How all of sudden our data usage details show more even though our usage has been reduced. Big time looters. We are forced to do FUP reset. All this problem started since FUP reset option has come. To track my data usage i have installed data usage app in my windows 10 laptop. The data what i can see is no where near the 50% of the data usage details ACT show. This is scam. We need to take a serious action on this. May be FIR will do. Even though if ACT sends that stupid excel sheet with wrong data i have data to proove them wrong. Can anyone suggest me procedures on how to take legal actions against them. This needs serious attention as now i can see many in this forum complaining against data usage scam.
Hi ACT,

Please find the below details

Username : 11205123
Account ID : 1185049
Subscribed Package : CHNACT Blaze
Usage : 46.82 GB (Quota 50.00 GB)
FUP Status : Not Reached

I am getting message that I have consumed 80% o[censored]sage. I payed the bill on 1st May 2016 and my FUP was rest. I wonder how I will consume 46 GB out of 50 GB in 5 days(5th May 2016) !!!

In month of March I faced the same issue. I got a message that I have consumed 100% of internet. Because that was the first time I thought I had consumed 100% unknowingly.

But whatever is happening now is not fair with ACT team.

They should really check and see what is happening. If they are running on loss they should shut down their offices. They should not try to ask their customers to pay additional amounts to cover their losses.

They should also focus on their technical people if they are doing a fair job. There may be a chance that these guys are playing with the network and routing the customer's internet packets to their own devices

But any how ACT is not doing good !!!

If they continue this attitude all customers will leave ACT soon and switch to other service providers.

I am planning to switch to other provider soon

ACT please be ethical and stop this kind of nonsense.
Hi,

I just reset FUP and to my utter shock I got the below details


Username : 11205123
Account ID : 1185049
Subscribed Package : CHNACT Blaze
Usage : 10 GB (Quota 50.00 GB)
FUP Status : Not Reached

After selecting FUP button and did a payment make me to consume 10 GB of data

What are you guys up to???

I demand ACT to give my money back
Dear Praveen VSR,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet
Dear Praveen VSR,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] & helpdesk.[protected]@acttv.in

Warm Regards,
ACT Fibernet
Here we go again...

The shenanigans of act fibernet, the so called company with ethics would not stop troubling existing customers on the fup drama... 2nd month in a row... Firstly in 2 hours my 20+ gb gets swallowed in 2 hours on the 1st... After unlimited calls and being put across to multiple so called pro agents my fup was reset last week... Now here is the best piece... My kids/wife had left for a holiday a day before the fup was reset... So the number of devices have reduced to a laptop and a iphone (Mentioning iphone as the executive was saying all apple devices are eating the fup... It seems act has complained to apple. What a load of crap...)... So i was let's get these guys live on scam media before i call them again.. So what does my bitmeter on my laptop say?? 7.55 gb till date (It started from 2nd may but my fup was reset on the 7th) so i still give them leverage of 5 days... Now in a week my usage is 50+gb... Its inhumane to use 50+ gb in a week while i am using the net for data only, and a max of 4 hours on (Linked in and normal browsing, watts app, mails etc)..

I think its time to stand up and let people know what these guys are upto. So now getting off the chair to get an fir and then i shall make a call... I am super excited to hear the same words... Apple devices will eat fup... So please dont use apple...

By the way my account id[protected] and if you want to join me on the fir - 009 [protected]

I face the same issue with ACT. 60 GB got utilized out of 75 GB in 3rd May itself and rest of the 15 GB got utilized with out even using the data. This is happening for the consecutive 3rd month. ACT will have to look into it else soon will b out of market.

Customer ID: 11139944
Name: Parthasarathy

Beam Fiber — Money Credited but Internet Not Came

I Am Ravisoma I Paid beam bill few minites back money is credited but it is not showing any conformation so please make sure my payment is done or not

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    46%
    Complaints
    1988
    Pending
    548
    Resolved
    776
    phone
    +91 80 6638 9385
    +91 40 6627 2727
    +91 80 4284 0000 [Customer Care]
    location
    New Door 49, Velachery Main Road, Pallikaranai, Chennai, Tamil Nadu, India - 600000
    Act Broadband - Usage Data & FUP scam