[Resolved]  ACT Fibernet — Usage Data & FUP scam

my account id is[protected]. subscribed for ACT for 60GB plan and I paid for 1 year to get 25GB extra every month. for this month I got 105gb, but 105GB got over so early just in 15 days. my internet usage is hardly 50GB, then how come 105GB got over in just 15 days. i request ACT to send me my internet usage details. my mail id is [protected]@gmail.com. please get back to me ASAP.

My Customer ID is :[protected]
Contact No. [protected]

My FUP limit of 95 GB is getting over by 23rd which is simply ludicrous. I would like to see how you are calculating my usage .

Under My Account I am unable to see my usage details either which is quite perturbing!

Please look into the same

This is really fraud mine was one day with 27gb the next day with a single move downloaded it showed me 38gb
I don't understand what' the hell is this
Should take an action I stay in Manikonda
Reg email : Sreedhar.[protected]@gmail.com
Even to check my id it's showing connectivity issue

Hi,

I just cheked the ACT status and to my utter shock I got the below details

Username : 11274370
Account ID : [protected]
Subscribed Package : ACT Incredible
Approx. Live Usage : 19.95 GB (Quota 125.00 GB) (In just 1.5 days..)
FUP Status : Not Reached

Last month we did FUP Reseting 4 times.. This is the same situation since 3-4 months.. Initially our package was of 75 GB and since we were exceeding the package, we doubled the Usage quota from 75 GB to 150 GB. .. Still we are exceeding the package in the same pace even when we have doubled our Usage Quota... This is hard to believe .. Pls look in to the issue seriously..And tell us a way to monitor the usage statistics properly and hassle free..

Thanks.

Same issue with me as well, done FUP reset on 26th December and within three days into new cycle 54gb gone like magic (4gb could be my usage) and they want me reset FUP now. this is huge scam guys. i work as security analyst and my habits and defenses with computer is bullet proof for any contigencies, i have made sure no unwanted applications ran during the particular time o[censored]sage as mentioned by ACT, these guys are caught red handed, will make a report and will file a FIR ASAP.

my used ID : 11348872

Hi,

Same issue here, I have suspect act is doing fraud by showing more data used . I am using ACT Lightning 100GB plan. mine got finished in 15 days . I got resetted by buying some flexbytes 30 gb for twice. For the second flexbyte which started on 28Jan, i was closely monitoring . I downloaded two seasons of Walking dead which is of max 10gb . what happend to rest of my data not sure . And moreover i am using my 4g data in phone not even connected to wifi in last three days. now My data usage is almost completed. Act is targeting people who use more data in normal plan . These Act people are such a cheaters. I have to move to some other Broadband who we can rely on.

My user-id :11252610

Guys everyone please monitor closely everyday . U guys may find out these guys are doing high level fraud by cheating the consumers.

Act Management, If you guys cheat we will take this issue to high level .

hi.

even m facing the same issue. 40gb got utilized in 10 days without downloading any movie or video.

My account no is[protected]. I have 75 mbps with 125 GB Storm plan. I barely used wifi as my laptop was under repair and still 125 GB got over in 15 days. I took a FUP of 10 GB which got over in 2 days, I again took 10GB FUP, it got over in 2 days. I then took 5 GB and it got over in few hours. There is definitely something fishy about ACT Fibernet. I have raised a complain twice, but I have not got any solution to the issue. I have decided to cancel this Fraud ACT Fibernet Broadband connection.

I am Chethan, i am having ACT connection for more than 4yrs now. Earlier i was in the 50 GB download and 30MBPS plan, i was using Torrent and still my Download limit used to last till end of the month. But later i was not using Torrent and i still have noticed that my Download limit was over by 20th of every month Even though my consumuption had reduced.
Later ACT upgraded my plan to 100 GB download plan, Surprising part is i am not using Torrent now and watching very few online movies, Still my 100GB Limit is over by 20 r 25th every month. i have noticed it for almost 6 months now.
There is definitely some Scam that is going on here. Once we are done with the Download limit, the speed drops and we are forced to Reset our FTP.
It is really frustrating when we know our usage and yet the data always crosses the plan that we opt for.
we don't even get the Speed that is promised. it never crosses 5MBPS even though they claim that they provide a speed of 30MBPS

hi all,

I got my ACT connection today 12th July 2017 at 7PM ... I configured and went to dinner and logged in back at 11PM ... I see that I have consumed 5GB already... looks like in got into deeper ####. I have paid advance rental for 6 months... please ACT fix my issues or I will file an FIR against you

Please share my usage details if you have any

My ID[protected]
Name SRINIVAS PRASAD A

Same here!! My monthly limit got over in 10days, that too when I haven't used it that much.!
Looks like ACT is cheating customers, I am tracking who is using what (viewing what) to make sure whether we are really consuming that much data.

Got sick of complaining to customer care.

My account Id:[protected]

Please have a look at this!

Yes I am getting the same within 8 day my 1500GB gone, actually my daily usage is 10 t0 15 GB but form last one week it is consuming more than 250gb per day.Is it a scam or what...this is ridiculous I didn't use this much of data per day... 250 GB per day is not a small thing...
My act fiber user name :[protected]
Name : Devendar

Within 24 hours, between 14-Aug-2021 10pm IST and 15-Aug-2021 10pm, ACT says I used 762GB data ... unbelievable. While my average monthly usage has not crossed 700GB (with work from home and full time online classes for 2 kids every weekday), it shows 762GB within 24 hours. And their customer care tries to prove that their jobs are worthless ...
Many customers have been complaining since 2 days and there is no response from ACT nor any action. I am hesitant to purchase FUP/Flexibytes as I'm not sure if the issue is resolved or not from their side. What's the point in purchasing additional 100GB/200GB only to give it back to ACT :) ... pathetic.

Customer ID: 10766728
Name: Jyothi