[Resolved] ACT Fibernet — waiver

faratherman

from Bengaluru, Karnataka

Address:	BANGALORE, Bangalore, Karnataka, 560010
Website:	www.actcorp.in/support/login

Asked for disconnection on 22nd of april 2019, they delayed it till 12th of may, 2019 and cancelled my services citing non-feasible area. They want me to pay for services till 12th of may. I have not used the services since 30th of april 2019. Sent numerous emails, no response at all. Called multiple times, they promise to waive off the bill but the back-end guy rejects it without looking in to their database that i have not used even 1kb of data since 30th of april 2019. The phone numbers are bogus and most of the time busy (can you believe it, it says busy when u call them).

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Jul 25, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please be assured that our team is looking into this.

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Comments

seenuvasan1985

from Mumbai, Maharashtra

Username : Srinivasan
Account ID : [protected]
I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.

ACT Fibernet Customer Care's response, Jun 19, 2019

Verified Support

We regret the inconvenience caused. Please be assured that our team is looking into this.