Act Fiber — broadband service refund request

4 Reviews
Bengaluru, Karnataka, India
 shubhamGoel on Oct 19, 2019
The company is not providing me refund for 3 months package that i booked for, but due to unavailabilty of connection in my area they were not apply to setup the connection. Its been more than 15 days since i lodged the complaint but still i havent received any call or mail from there side, the customer care is just giving false hopes that they will call in within 4 hours. But i havent recieved any call. Kindly take action on this as the customer care people are mannerless specificaly "habib" which he told us to say while lodging any sort of complaint it doesnt matter to him. This is the worst service provider service in entire bangalore area.

Complaint comments  3 Comments     Updated: Share0Tweet0


Dear Valued Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for our team to look into the issue.


Team ACT Fibernet
shubhamGoel's [Complaint's author] reply, Oct 29, 2019
Where the hell is you team for my help, you commented like you will help, this is how you help not even replying to the comment or my query .
shubhamGoel's [Complaint's author] reply, Oct 29, 2019
Customer id :- 102308805362
Service request ticket no :- SR10230950029945
Customer id :[protected]
Service request ticket no :- SR[protected]
Have been raising complaints with act fibernet hyderabad since6 months regarding no battery back up when power goes off... still there is no resolution and have already paid for 6months.
Have attached the sample req no. And have only sms communication. No communication over call despite numerous complaints

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    Act Fiber - broadband service refund request

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    Company:Act Fiber

    Complaint categoryCategory: Broadband
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