[Resolved] ACT Fibernet — Frequent disruption of service especially on weekends and public holidays | |||
I've taken a wifi internet connection on 25th Jan'16 for a period of 6 months plan with ACT Fibernet account no:.[protected] Since then i'm facing regular internet connectivity issue espacially on public holidays and weekends. After lodging a complaint, they say that it will be resolved within next couple of hours, but that never happen. As usual again after the weekend or holiday is over, the connectivity gets back automatically. Recently i'm facing internet disruption since 3days(Dt.17th Jun'16) and i've complained 5times and each time they have closed the ticket with status as CASE RESOLVED . However still I am facing the same issue without receiving a single call from them. To my utter surprise, each and every weekend and public holidays this thing happens everytime. Is this done knowingly to fool customers.If this is not the case, why ACT fiber net never resolev the issue on weekends, even after repeated complaints. Please find the ticket details mentioned below: 1. [protected] 2. [protected] I expect a speedy resoultion of the issue on a priority basis. I am working from home and this internent issue is the most bizzare thing that I am facing everytime.This should not be the behaviour of a good proffessional service provider. Regards Soumya Was this information helpful? | |||
Jun 20, 2016 Complaint marked as Resolved Escalation- 2nd time
How could this complain has closed with remark as MARKED COMPLAINED HAS RESOLVED ?
Post raised of my complain on 19th Jun'16, i've received a call regarding act fibrenet issue from Phno- 04066216888 at 9:22AM on 20th Jun'16 with stating that 'Our technical team will go and get it rectify within 4hrs(which supposed to be resolved by 1:30PM on 20th Jun'16).
Still i'm waiting for same since 4days with called them 8 times and they've raised complain ticket only twice.
Is this the customer delighted service Act Fibernet is providing to all ?
I want proper justification with resolve of internet issue within 2hrs and compensation of loss bearing for 4days. | |||
 2 Comments | |||
Comments
Escalation: 3rd time
Dear Team,
I'm unable to understand how much time it take for you to comback to me with solution of internet connectivity issue ?
Last 4 days i'm facing the same issue and there is not at all no improvements from your side.
Aside consumer complaints team, could you please help me out in this regard and request you to interference in this matter...
Kindly help me out
Dear Team,
I'm unable to understand how much time it take for you to comback to me with solution of internet connectivity issue ?
Last 4 days i'm facing the same issue and there is not at all no improvements from your side.
Aside consumer complaints team, could you please help me out in this regard and request you to interference in this matter...
Kindly help me out
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+91 91 2121 2121
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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We are sorry for the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet