[Resolved]  ACT Fibernet — broadband

Address:	Monikonda Pappalaguda, Hyderabad, Andhra Pradesh, 500008
Website:	Act braodband

I have the worst experience with act team please before u take the connection think twice rest is your choice... I have requested for internet on 21march 2020 as we have work from home sales person called so polite and professional he gave all the details (Sales team-[protected]) he said we have to take 6 month plan as no other option so we made payment 5000k and he promised by wednesday the net will be connected and activated. Now on 25 march 2020 we called the same guy the tone changed so rude that i even cant explain u whatever we asked when we will get connection he said today and kamal ([protected]) the engineer came and did the connection and in 2hours activation will be done after 4 hours we called mr. Kamal and he said sales person has not updated the documents so need to contact sales person, now we called the sales person and he said yes i forgot to update the documents so i will do it now and net will be activated by 8.30pm from that time he stopped receiving our call and whatapp also he is not checking... Now we called the call center and they informed it will take more 3-4 working days. So my 10days is gone... When asked for refund he is telling some1 will call. What is this actually going on scam joke with customers we are lockdown need that's the reason paying 5000 in 1go... I want my complete amount to be refunded and action to be taken towards the sales person all cheap tricks they will do before sale and after sale 2 different person they become... I want the connection to be done in 1 day or refund of complete amount. Once everything will open i will complete in higher authority dont think we are weak we are consumers...