[Resolved] Act Fiber Net — Connection shift and reconnection
Khairatabad, Andhra Pradesh, India
Hi i have taken a Act Fiber net connection in the month of Aug 2015 and requested to shift the connection to a New address in Punjagutta on Nov 14th. After almost a week followup the customer team explains me the their cant shift the account to new address, because of lack to domestic connect in that particular area and i need to buy a setup box for 2500/-. I requested them deactivate the account and refund me immediately.
The very next day i have called from a new number and name and requested for a new domestic connection, and i got a new connection in the same location within a day, which their previously couldnt shift and apart from it a representative calls from their headquaters and informs me that my refund cheque is dispatched and will be received by Jan 6th 2015, which i haven't received it till present date.
The Customer support team is pathetic and cant understand what the problem is address it by just saying it would be rectified in 24-48 hrs.
Complaint marked as Resolved Mar 22, 2017
[Jan 27, 2016] Beam Telecom / ACT customer support has been notified about the posted complaint.
Verified SupportBeam Telecom / ACT Customer Care's response, Feb 19, 2017
We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
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