[Resolved] ACT Fibernet — payment is not refunded

dinesh_46

from Mumbai, Maharashtra

Address:

Banjara Hills, Hyderabad, Telangana, 500072

Hi,

I have took the connection on 5th july-19 from act and paid an amount of rs.4380/- to the sales executive.

On 7th july-19 got a call from feasibility team that connection is not feasible for our house and suggested to apply for a refund. I have called the sales executive on the same day and asked for refund. He said he will process the request.

I haven't got any further update so raised a request & sent a mail to support team on 8th july-19. From that day, i was in a follow up with support team and the request was escalated several times.

Till date there's no response and its been already 20 days since i have raised the request.

These are the ticket details with act support team:

Ticket id: sr[protected].

+1 photos

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Aug 6, 2021

Complaint marked as Resolved

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Dinesh,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

dinesh_46's [Complaint's author] reply, Aug 1, 2019

I don't know when you people will refund my amount, but i receive multiple email addresses to which i need to share my account details to initiate the transfer.

I have received one email address over text and another email address over mail. No proper communication & response.

When i call up the customer care, IVR keeps me on hold for 20mins and disconnects my call. Don't know how you have setup the things to address the customer complaints.

Do you really serve customer requests ?