[Resolved]  ACT Fibernet — very bad, pathetic, lousy service

Address:H.NO 4 50 4 GANESH NAGAR COLONY, NEAR BAYYAMMA TEMPLE BODUPPAL, MEDIPALLY MANDAL, Rangareddy, Andhra Pradesh, 500092
Website:www.actcorp.in

We have been using act fibernet since many years, but never faced an issue like this. I used to have a very good notion about them, but it's been completely changed now by their miserable service.
The internet is not working for us since them early 25 days. I've been complaining them since then, but they are not at all taking any action.I registered my first complaint on 26/05/2019. Since then I've been calling them every alternate day, but no response. Every time when i call to ask about the status of our complaint they just say it will be resolved in 24 hours. Till now it's been 552 hours, no response. Also without resolving the issue they are just closing our ticket saying that the issue is been resolved, how pathetic !!
Also the technician to whom our ticket was assigned said that there is problem in the box and he will shift the box to our house. We have agreed even for that, but no response. Also if we call him back he never picks our call.
Never experienced this.
Hope this could be resolved as soon as possible and also the time for which we are not able to access the internet could be adjusted in the bill.
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Jun 23, 2019
Complaint marked as Resolved 
At last after the continuous follow up for almost one month the issue has been resolved. But as the old technician said there is no problem in the box. There is no need of changing the box.
Complaint comments 

Comments

Dear Customer,

We regret the unpleasant experience you've had. Please share your Account ID or Ticket Number for us to investigate the issue.

Thank you,

Team ACT Fibernet
Kudire Sharath Kumar's [Complaint's author] reply, Jun 23, 2019
Thank you.

The issue is resolved for now. Also I have registered a query to adjust this delay in the bill.

Account ID: [email protected]

Hope atleast this happens.

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