[Resolved] ACT Fibernet — worst customer service and response

412vanshee412

from Mumbai, Maharashtra

Address:	chinnapanhalli, Bangalore, Karnataka
Website:	actcorp.in

I had raised a broadband relocation request before 15 days. The new location is very nearby my older location. It pasts around more than 15 days, and they have never processed my request yet. I have called their customer care service more than 10 times and every time i was told that we will follow up you issue, but nothing happened yet. I have not received a single call from them regarding the status of my request.

I really got fed up from their service and customer negligence. Finally thinking of switching to another service provider.

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Sep 24, 2019

Complaint marked as Resolved

Broadband Copper shifting was done after 20 days from the date of request raised instead of promised 7 days

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

412vanshee412's [Complaint's author] reply, Sep 19, 2019

Contact number : 9620630689
City: Bangalore

Broad band relocation request was raised on 01/09/2019.
While raising the relocation request, i was told that this will be done within 7 days.
It now more than 18 days. No response and action taken from your side.
Every time your customer executive told that your issue will be resolved within 24 hrs.
I am very much frustrated