[Resolved] ACT Fibernet — act fibernet box is not removed from my location

Naveenr143

from Bengaluru, Karnataka

Address:

560036

My account id is[protected] and my is Naveen. Today my connection got suspended. I have been contacting there customer care from past 2 weeks and they are just registering the complaint and no action is taken till now, every time they say that it will be removed within 24 hours but not no action is taken till now. I was supposed to receive 50 Rs per month for using electricity from my location. I didn’t receive amount as mentioned from more than a year. There are too many wires passing in my passage and I have 2 year old son who will be playing around. There is too much of dust around and they won’t even maintain it. request you to take up my complaint with ACT FIBRENET & Make them to Remove the Junction Box from my location immediately. I hope your intervention in this matter will resolve my complaint .

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Oct 26, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Sep 18, 2018

Updated by Naveenr143 Before removing the box they have closed the ticket, this is what they do whenever I raise a complaint against this. Please help me to resolve this issue.

Verified Support

Sep 19, 2018

ACT Fibernet Customer Care's response Dear Naveenr,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Sep 20, 2018

Updated by Naveenr143 Box has been removed, thanx for your support

Verified Support

Sep 20, 2018

ACT Fibernet Customer Care's response Dear Naveenr,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, SMS TC HELP to[protected] from your registered number and we will be at your assistance.

Regards,
ACT Fibernet

Feb 04, 2019

Updated by Naveenr143 Hi,

Again the issue reopened,

Initially after removing the box the connection was disconnected and the wire was cut.

Later they called for re-connection and I told yes, I also mentioned about the wire. They told to make payment and the connection will be fixed. After few days technician called me and told that the box distance too far so the connection cannot be given and request for refund. I called customer care for refund they told first to raise request for account suspension and then our account team will refund the amount. Account got suspended but never received the refund and my account is showing some due amount.

After few months customer care executive called me and gave me better offers. I requested for due amount weaver for re-connection and she told yes. My account got activated before the connection is fixed and the due amount was keep on adding but the internet never worked. I keep calling customer care and got fed up with them. They don't have call history and nobody response properly.

Now I asked to resolve my bill issue. They fixed my connection and they have added due amount without discussing with me regarding the plans and additional changes requested while re-connection.

Without resolving the issue they close the complaint and I need to reopen many times. After reopening 2-3 times I will not be able to reopen the issue.

I am fed up of calling there customer care again and again.

Please help me to resolve this issue. I will never go to ACT Fibernet again in my life.